Jiji9 Privacy Policy

1. Overview and Scope

This Privacy Policy applies to all users of Jiji9, including visitors to the website and registered players using the platform or mobile app. It covers how we handle personal data collected during registration, account activity, payments, and general use of our services.

Jiji9 is committed to protecting your privacy and handling your personal information responsibly. By using Jiji9, you agree to the collection and use of information as described in this policy. This document should be read together with our Terms and Conditions.

2. Information We Collect

Jiji9 collects personal data in several ways, depending on how you interact with the platform. Here is a breakdown of the types of information we may collect:

We only collect information that is necessary to provide our services or comply with our legal obligations. We do not collect sensitive categories of personal data unless required for KYC or fraud prevention purposes.

3. Why We Collect Your Information

The personal data we collect is used for specific, legitimate purposes. Here is why we need it:

• Account management: To create and maintain your Jiji9 account, verify your identity, and process your login securely.
• KYC compliance: To verify that you meet the eligibility requirements to use the platform, including age and identity checks.
• Payment processing: To facilitate deposits and withdrawals in Philippine Peso (PHP) through local payment channels.
• Platform security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Customer support: To respond to your enquiries and resolve issues with your account or transactions.
• Platform improvement: To understand how players use Jiji9 and make improvements to the overall experience.
• Responsible gaming: To monitor gameplay patterns and, where necessary, apply tools that help players manage their gaming activity.
• Legal obligations: To meet requirements under applicable laws and regulations, including record-keeping and reporting obligations.

Jiji9 will not use your personal data for purposes beyond what is described here without notifying you first and, where required, obtaining your consent.

4. How We Share Information

Jiji9 does not sell your personal data. We may share information with trusted third parties only in the following situations:

• Payment processors: To complete deposits and withdrawals through local Philippine e-wallets and banking channels, we share the minimum required financial details with verified payment partners.
• Identity verification providers: During the KYC process, your identity documents may be reviewed by a trusted verification service provider operating under strict confidentiality obligations.
• Technology and hosting partners: Third-party service providers who help us maintain, operate, and secure the platform may have access to certain data under binding data processing agreements.
• Legal and regulatory bodies: Where required by law, we may disclose personal data to law enforcement, government authorities, or regulators in response to a valid legal request.
• Fraud prevention: In cases of suspected fraud or financial crime, we may share relevant information with appropriate agencies to protect the platform and its users.

All third parties who handle your data on our behalf are bound by contractual obligations to protect it and use it only for the purposes we specify.

5. Data Retention

Jiji9 retains your personal data for as long as your account is active and for a reasonable period afterward, as required by law or legitimate business needs. Specifically:

• Account and identity information is kept for the duration of your account and for a period following closure as required by applicable record-keeping obligations.
• Transaction records are retained for a minimum period as required under financial regulations applicable to online gaming platforms.
• Customer support communications are kept for a reasonable period to assist with follow-up queries or dispute resolution.
• Device and usage data collected through cookies and analytics tools is retained for a shorter period, typically aligned with the analytics cycle.

Once data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

6. How We Protect Your Data

Keeping your data safe is something we take seriously at Jiji9. We use a range of technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss:

• SSL encryption: All data transferred between your browser or app and our servers is encrypted using SSL/TLS protocols.
• Secure storage: Personal data is stored on protected servers with restricted access controls.
• OTP verification: Sensitive actions such as withdrawals and password changes require one-time password confirmation sent to your registered mobile number or email.
• Access controls: Only authorised Jiji9 personnel who need access to your data to perform their duties can view it, and all such access is logged and monitored.
• Regular security reviews: We conduct periodic reviews of our security practices and update them as needed to address emerging risks.

7. Cookies and Similar Technologies

Jiji9 uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small file placed on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic navigation. You cannot opt out of these while using the platform.
• Functional cookies: Remember your preferences, such as language settings and display options, so you do not have to reset them every visit.
• Analytics cookies: Help us understand how players navigate Jiji9 — which pages are visited most, how long sessions last, and where improvements can be made. Data collected is aggregated and not linked to individual identities.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect how some parts of the platform work. Jiji9 does not use cookies to serve third-party advertising.

8. Your Rights

As a Jiji9 player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal information Jiji9 holds about you.
• Right to correction: If any of your information is inaccurate or out of date, you can ask us to correct it. You can also update basic profile details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. Note that some data may need to be retained to comply with legal obligations or resolve outstanding transactions.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
• Right to data portability: You can request a copy of your data in a portable format where technically feasible.
• Right to withdraw consent: Where our use of your data is based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing done before the withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a request.

9. Minors and Age Restrictions

Jiji9 is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has registered on the platform or provided us with personal information, we will take immediate steps to close the account and delete the associated data.

If you believe that a minor has accessed or registered on Jiji9, please contact our support team immediately so we can act on it right away. For more information on our age and responsible gaming commitments, visit the Responsible Gaming page.

10. Updates to This Policy

Jiji9 may update this Privacy Policy from time to time to reflect changes in our services, technology practices, or legal requirements. When we make significant changes, we will notify registered players through the platform or by email.

The date shown at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically. Continued use of Jiji9 after any update constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with our support team:

• Email: [email protected]
• Live chat: Available when you are logged in to your Jiji9 account, 24 hours a day, 7 days a week.

You can also find more information about your account, payments, and platform features by visiting our FAQ page or exploring the relevant sections through the navigation menu above.